General These terms and conditions constitute a legally binding agreement made between you and Dalood LLC concerning your access to and use of the www.dalood.com ( “Website” ). By accessing this Website, we assume you have read, understood and agree to be bound by all of these terms and conditions. We may make changes to these Terms and Conditions at any time. The updates will be communicated to you via email. Your continued use of the Site represents that you have accepted such changes. The site is intended for users who are at least 18 years old. If you are under the age of 18, you are not permitted to register for the Site without parental permission. Visiting the site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing. We shall not be responsible or liable for any loss, damage, delay or failure to act caused by any cause beyond our reasonable control. Acceptable Use You may not access or use the website for any purpose other than that for which we make the site and our services available. The content may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us. As a user of this Site, you agree not to: Make any unauthorized use of it; Circumvent, disable or otherwise interfere with the security-relates features; Engage in unauthorized framing; Make improper use of our support services; Harass, annoy, intimidate, or threaten any of our employees, agents or users; Sell or otherwise transfer your profile; Attempt to impersonate another user or person; and Falsely implying a relationship with us or another company with whom you do not have a relationship. Information You Provide to Us You represent and warrant that: (a) all registration information you submit will be true, accurate, current and complete and relate to you not a third party; (b) you will maintain the accuracy of such information and promptly update such information as necessary; (c) you will keep your password confidential and will be responsible for all use of your password and account; (d) you have the legal capacity and you agree to comply with these Terms and Conditions; and (e) you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the site. Content Unless otherwise stated, Dalood LLC and/or its licensors own the intellectual property rights for all material on www.dalood.com. The following organizations may link to our Website without prior written approval: Government agencies; Search engines; News organizations; Commonly-known consumer and/or business information sources; dot.com community sites; Associations or other groups representing charities; online directory distributors; and System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site. These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site. Limitation of Liability We make no warranties or representations about the accuracy or completeness of the Site’s content are not liable for any (a) errors or omissions in content; (b) any unauthorized access to or use of our servers and/or any and all personal information and/or financial information stored on our server: (c) any interruption or cessation of transmission to or from the site or services: (d) any bugs, viruses, trojan horses, or the like which may be transmitted to or through the site by any third party. We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. Removal of links from our website If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly. Contacting us If you have any questions or concerns regarding the Privacy Policy, please feel free to contact us at the following e-mail or mailing address. E-mail: privacy@dalood.com Mailing Address: Dalood LLC, Georgia, Tbilisi, 0179, Paliashvili Street 13/8 This document was last updated on March 5, 2019.

General This privacy policy ("Policy") describes how Dalood LLC ("we", "us" or "our") collects, protects and uses the personal information you may provide on the www.dalood.com website and any of its products ("Website"). It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. Collection of personal information We receive and store any information you knowingly provide to us when you create an account, fill any online forms on the Website. When required this information may include your email address, name, phone number, address, IP address or other personal information. You can choose not to provide us with certain information, but then you may not be able to take advantage of some of the Website's features. Users who are uncertain about what information is mandatory are welcome to contact us. Managing personal information You are able to access, add to, update and delete certain Personal Information about you. When you update information, however, we may maintain a copy of the unrevised information in our records. Some information may remain in our private records after your deletion of such information from your account. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted. Use and processing of collected information Any of the information we collect from you may be used to personalize your experience; improve our Website; improve customer service and respond to queries and emails of our customers; send notification emails such as password reminders, updates, etc; run and operate our Website. We may process Personal Information related to you if one of the following applies: (i) You have given their consent for one or more specific purposes; (ii) Provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof; (ii) Processing is necessary for compliance with a legal obligation to which you are subject; (iv) Processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (v) Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party. Information transfer and storage Depending on your location, data transfers may involve transferring and storing your information in a country other than your own. You are entitled to learn about the legal basis of information transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by us to safeguard your information. The rights of users You may exercise certain rights regarding your information processed by us. In particular, you have the right to do the following: (i) you have the right to withdraw consent where you have previously given your consent to the processing of your information; (ii) you have the right to object to the processing of your information if the processing is carried out on a legal basis other than consent; (iii) you have the right to learn if information is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the information undergoing processing; (iv) you have the right to verify the accuracy of your information and ask for it to be updated or corrected; (v) you have the right, under certain circumstances, to restrict the processing of your information, in which case, we will not process your information for any purpose other than storing it; (vi) you have the right, under certain circumstances, to obtain the erasure of your Personal Information from us; (vii) you have the right to receive your information in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. How to exercise these rights Any requests to exercise User rights can be directed to us through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by us as early as possible and always within one month. Privacy of children We do not knowingly collect any Personal Information from children under the age of 16. If you are under the age of 16, please do not submit any Personal Information through our Website or Service. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Policy by instructing their children never to provide personal information through our Website without their permission. If you have reason to believe that a child under the age of 16 has provided Personal Information to us through our Website or Service, please contact us. Newsletters We offer electronic newsletters to which you may voluntarily subscribe at any time. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us. However, you will continue to receive essential transactional emails. Privacy and Cookies Please see our Privacy and Cookie Policy. Advertisement We may display online advertisements and we may share aggregated and non-identifying information about our customers that we collect through the registration process or through online surveys and promotions with certain advertisers. We do not share personally identifiable information about individual customers with advertisers. In some instances, we may use this aggregated and non-identifying information to deliver tailored advertisements to the intended audience. Links to other websites Our Website contains links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other websites or third-parties. We encourage you to be aware when you leave our Website and to read the privacy statements of each and every website that may collect personal information. Information security We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and our Website cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third-party, despite best efforts. Data breach In the event we become aware that the security of the Website has been compromised or users Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do, we will send you an email. Acceptance of this policy You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Website and its Services. We reserve the right to modify this Policy relating to the Website at any time, effective upon posting of an updated version of this Policy on the Website. We will send you an email to notify you. Continued use of the Website after any such changes shall constitute your consent to such changes. Contacting us If you have any questions or concerns regarding the Privacy Policy, please feel free to contact us at the following e-mail or mailing address. E-mail: privacy@dalood.com Mailing Address: Dalood LLC, Georgia, Tbilisi, 0179, Paliashvili Street 13/8 This document was last updated on March 5, 2019.

General By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund. Shipping Costs Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer. Dispatch Time Orders for the in-stock items are dispatched within 2-3 business days and pre-order items within 10-14 business days, not including weekends or holidays. Our warehouse operates on Monday - Friday during standard business hours. If we are experiencing a high volume of orders, shipments maybe delayed by a few days. Delivery Estimates We are able to offer a more specific estimate when you are choosing your courier at the checkout. Change of Delivery Address For change of delivery address requests, we are able to change the address at any time before the order has been dispatched, subject to our advance confirmation. Tracking Notifications Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. Duties & Taxes www.dalood.com does not take responsibility for duties and taxes applied in the country of delivery. Contacting us If you have any questions or concerns regarding the Shipping Policy, please feel free to contact us at the following e-mail or mailing address. E-mail: privacy@dalood.com Mailing Address: Dalood LLC, Georgia, Tbilisi, 0179, Paliashvili Street 13/8 This document was last updated on March 5, 2019.

General You have 48 hours from receipt of your order to request a return and submit photo copy of the product. The return is your right, although it may be limited in accordance with this policy. If you do not comply with any of the below conditions, we reserve the right to refuse the return or exchange, or to impose different or additional conditions. Returns To be eligible for a return, Dalood LLC should have sent to you damaged or wrong product, otherwise, we do not accept returns. Additionally, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Exchanges Purchased items are exchangeable into a different size. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. Shipping To initiate a return, please email us at [email]. All returned merchandise should be sent to us at Dalood LLC, Georgia, Tbilisi, 0179, Paliashvili Street 13/8. You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance for items of value. Refunds and Exchanges If your request on return/exchange is accepted, we will provide one of the following options respectively within a reasonable time: (a) an exchange of order for the item to be changed, (b) a credit to the payment card for the damaged or wrong product.

Cookie Policy

General This site uses cookies, which are files that are downloaded to your computer, to improve your experience. This policy describes what information they gather, how we use it and why we sometimes need to store these cookies. How We Use Cookies We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no standard options for disabling cookies without completely disabling the functionality and features they add to this site. Disabling Cookies You can prevent the setting of cookies by adjusting the settings on your browser. Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this website. The Cookies We Set

• Account related cookiesIf you create an account with us, then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases, they may remain afterwards to remember your site preferences when logged out.
• Login related cookiesWe use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
• Email newsletters related cookiesThis site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
• Orders processing related cookiesThis site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
• Site preferences cookiesIn order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

• This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
• We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work Facebook and Instagram we will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Contacting Us If you have any questions or concerns regarding the Cookie Policy, please feel free to contact us at the following e-mail or mailing address. E-mail: privacy@dalood.com Mailing Address: Dalood LLC, Georgia, Tbilisi, 0179, Paliashvili Street 13/8 This document was last updated on March 5, 2019.