Return / Exchange
General: You have 48 hours from receipt of your order to request a return and must submit a photo copy of the product. The right to return is guaranteed, although it may be limited in accordance with this policy. Failure to comply with any of the conditions below may result in refusal of the return or exchange, or imposition of different or additional conditions.
Returns: To be eligible for a return, Dalood LLC should have sent you a damaged or wrong product; otherwise, we do not accept returns. Additionally, your merchandise must be unused, in the same condition as you received it, and in the original packaging.
Exchanges: Purchased items can be exchanged for a different size. Exchanges are processed only upon receipt of the returned merchandise and are subject to stock availability.
Shipping: To initiate a return, please email us at info@dalood.com. All returned merchandise should be sent to Dalood LLC, Georgia, Tbilisi, 0180, Giorgi Akhvlediani street 12. You are responsible for paying all shipping costs for your returned item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items.
Refunds and Exchanges: If your request for a return or exchange is accepted, we will provide one of the following options within a reasonable time: (a) an exchange of the order for the correct item, or (b) a credit to the payment card for the damaged or wrong product.